Safety management system · public document
Document DR-WHS-MAN-01 — the working system, and the document clients review before engaging us.
The current version of this document lives at diverseroutes.com.au — printed or downloaded copies are uncontrolled.
This manual describes how Diverse Routes Pty Ltd manages work health and safety. It exists for two audiences: for us, it is the working system; for clients, it is the document you review before engaging us. It is written to be read — if a section leaves you with a question, ask: enquire@diverseroutes.com.au.
Scope of this version: training and assessment delivery, and all travel associated with it. Future business activities (guided 4WD tours) will be brought into scope by a dedicated module before they commence — they are not covered by v1.0.
Diverse Routes Pty Ltd (ABN 14 674 723 829) is a specialist training business. Its sole director and, at the date of issue, sole worker is Straun Cameron — a trainer and assessor (Certificate IV TAE) with more than twenty years delivering high-consequence skills training. This shapes the whole system:
We operate under the Work Health and Safety Act 2011 (Qld) and the Work Health and Safety Regulation 2011 (Qld), informed by Queensland codes of practice relevant to our delivery — including How to Manage Work Health and Safety Risks, Managing the Risk of Falls at Workplaces, Confined Spaces, First Aid in the Workplace, and Managing the Risk of Psychosocial Hazards at Work (Regulation ss.55A–55D; see DR-WHS-POL-04). Queensland's written sexual harassment prevention plan requirement, in force from 1 March 2025, is met by DR-WHS-PLN-01. Where we deliver under an RTO's registration, the Standards for RTOs and the RTO's own systems also apply to the training itself.
| Role | Health and safety responsibilities |
|---|---|
| Managing Director (officer, s.27 WHS Act) | Exercise due diligence: keep WHS knowledge current; understand operations and their risks; ensure resources and processes exist and are used; verify the system through the annual self-audit (s.16); review this system two-yearly and after any notifiable incident or scope change. |
| Trainer/assessor (worker, s.28) | Take reasonable care for self and others; comply with this system and the host site's; deliver within the documented SWMS; hold the stop-work obligation in s.6.4. |
| Clients and host PCBUs | Duties we rely on and consult about: venue safety, site inductions, emergency arrangements, site-specific hazard information, and (for RTOs) the training product and its resources. s.46 WHS Act requires us to consult, cooperate and coordinate — s.5 describes how we do it. |
| Students | Follow reasonable instruction while under training. Behavioural expectations and exclusion criteria (impairment, unsafe conduct) are set at course start. |
Most Diverse Routes work is delivered on clients' sites, under clients' safety management systems. This is our primary operating mode and we treat the client's system as controlling for everything site-related. The interface is explicit:
Where host requirements and ours differ, the more protective requirement is followed. Where that is unclear or delivery cannot proceed under both, work pauses and the conflict is resolved with the client's site contact before continuing.
Hazards are identified and risks assessed and controlled using the hierarchy of controls, at three levels: (1) this system — the standing risk register for our recurring delivery activities (controlled document DR-WHS-REG-02); (2) per engagement — a documented risk review during booking, covering site, venue, learner cohort, equipment and travel; (3) on the day — a pre-start check of venue, equipment and conditions before learners arrive, and dynamic reassessment whenever conditions change.
| Likelihood ↓ / Consequence → | Negligible | Minor | Moderate | Major | Catastrophic |
|---|---|---|---|---|---|
| Almost certain | M | H | E | E | E |
| Likely | M | H | H | E | E |
| Possible | L | M | H | E | E |
| Unlikely | L | L | M | H | E |
| Rare | L | L | M | H | H |
| Rating | Action for a sole-operator business |
|---|---|
| Low | Proceed with standard controls; note in pre-start record. |
| Medium | Proceed only with documented controls (SWMS or engagement risk review) in place. |
| High | Do not proceed as planned. Redesign the activity to reduce the rating; advise the client of the change and reasons. |
| Extreme | Do not proceed. No commercial consideration overrides this line. |
Practical delivery of heights, confined space/breathing apparatus, live-fire extinguisher and vehicle-based training involves controlled exposure to real hazards — that exposure is the product, so its management is documented in dedicated SWMS (controlled documents DR-WHS-SWMS-01 to 04), reviewed with the host where the site adds hazards of its own.
Any activity stops immediately if controls are compromised, conditions change beyond the assessment, or anyone present — trainer, student or host personnel — raises a safety concern that cannot be resolved on the spot. Delivery resumes only when the risk is back within the documented controls. A stopped course is a rescheduling conversation, never a negotiation about pressing on.
With one worker there is no internal consultation structure to administer — consultation here means outward: with clients at booking (scope, site hazards, cohort needs) and delivery (pre-start contact, post-course debrief); with host sites per s.5; with students at course start (emergency arrangements, behavioural expectations, right to raise concerns at any time) and via course evaluations; and with industry through the professional-currency activities in s.8. Records of engagement-level consultation live with the booking record. An internal HSC and HSR structure will be established if the workforce ever grows to require one (s.2 growth trigger).
Diverse Routes maintains an equipment register (controlled document DR-WHS-REG-03) covering everything we bring to a job. Current inventory: vehicle, first aid kit, personal PPE, and rescue kit; training equipment is being progressively acquired and enters the register — with its inspection regime — before first use with learners.
Our chemical footprint is small — vehicle fuels, gas cylinders for confined-space/BA training, and fire-training fuels. Each is carried in quantities appropriate to the exercise, stored and transported per its safety data sheet (SDS held with the equipment register), and used with spill and fire response sized to the quantity. Site chemical rules apply on host sites.
Covered by DR-WHS-POL-02 — Fitness for Work Policy: the 14-hour door-to-door limit, minimum 10-hour breaks, zero drug-and-alcohol tolerance, participation in client testing regimes, and medication and illness protocols.
Driving is our highest-frequency risk exposure. Controls:
Injuries to Diverse Routes personnel are additionally managed per the insurance arrangements in s.15; student injuries during delivery are jointly managed with the client/RTO, whose enrolment processes govern student personal information.
We work on other people's sites, so emergency preparedness is mostly about interfacing well: on arrival at any venue we verify — before learners arrive — the emergency plan, exits, muster point, first-aid arrangements and how to summon site emergency response, and brief these to every course at start. Where the venue has no arrangements (greenfield or remote practical sites), our own are established: vehicle access for emergency services noted, first aid and communications positioned with the activity, and an emergency plan point included in the SWMS pre-start. Fire extinguisher and gas equipment used in delivery is maintained per AS 1851 intervals.
| Cover | Limit | Status |
|---|---|---|
| Public liability | $20,000,000 any one occurrence | Current — certificates of currency (with policy details) are controlled documents, available to clients on request. |
| Products liability | $20,000,000 aggregate | |
| Professional indemnity | $5,000,000 any one claim / $10,000,000 aggregate |
As a company with no employees, workers compensation insurance is not currently required for the sole director; personal injury arrangements are private. This item is a named element of the s.2 growth trigger — engagement of any worker initiates a WorkCover Queensland policy before commencement.
The definitive version of every SMS document is the one published at diverseroutes.com.au — anything printed or downloaded is uncontrolled. Every document carries: document ID, version, approval, issue date, review date, and an amendment history. Documents are either public (this manual and the policies) or controlled (SWMS, forms, registers, insurance certificates — available to clients by invitation link, the same mechanism as our quoting portal). The document register on the SMS home page lists status and current versions of everything.
Reviewing this system against your contractor prequalification checklist? This table maps the elements such checklists most commonly audit to where they live in our system.
| Typical audit element | Where it lives |
|---|---|
| WHS policy, current within 2 years, communicated | DR-WHS-POL-01 (public; review date on document) |
| SMS maintained and reviewed ≤ 2-yearly | This manual s.16–17; review dates on every document |
| Environmental management | DR-WHS-POL-03; manual s.10 |
| Psychosocial hazards identified and controlled (Qld Reg ss.55A–55D; code of practice) | DR-WHS-POL-04; risk register DR-WHS-REG-02; fatigue controls POL-02 |
| Sexual harassment prevention plan (Qld, written, from 1 Mar 2025) | DR-WHS-PLN-01; reporting via s.13 / FRM-02 |
| Worker access to the system | Published on the web — universally accessible (s.17) |
| Non-negotiable safety rules | 14-hour rule (s.11–12), stop work (s.6.4), zero D&A (POL-02), Extreme-risk bar (s.6.2) |
| Subcontractor management | Not applicable — no subcontractors engaged; growth trigger at s.2 |
| HS committee / HSRs | Not applicable at current size — consultation per s.7; growth trigger at s.2 |
| Incident notification, incl. client ASAP 24/7 | s.13 items 2–3; incident form DR-WHS-FRM-02 |
| Hazard/near-miss reporting; investigation | s.13 items 4–6 |
| Injury management / return to work | s.13, s.15 (no employees — see growth trigger) |
| Medical/pre-existing condition disclosure | POL-02 (medication and illness; client medical processes) |
| SWMS for high-risk work, monitored and reviewed | s.6.3; DR-WHS-SWMS-01–04 (controlled); reviewed per s.16 |
| Risk register; housekeeping; review of controls | s.6.1; DR-WHS-REG-02 (controlled) |
| Plant register and pre-operation checks | s.9; DR-WHS-REG-03 (controlled) |
| Hazardous chemical register + SDS | s.10; SDS held with DR-WHS-REG-03 |
| Electrical test and tag | s.9 (AS/NZS 3760) |
| Working at heights equipment register; falls RAs | s.9 (AS/NZS 1891.4 regime); DR-WHS-SWMS-01 |
| Pre-starts, toolbox, inspections, observations | s.16 (pre-start records; scaled to sole operator) |
| Statistics monitored; audits closed out | s.16 (incident log; annual self-audit with corrective actions) |
| Training matrix; licences; VOC; inductions | s.8; DR-WHS-REG-01 (controlled); site inductions s.5.1 |
| Insurances | s.15; certificates controlled, on request |
| Version | Date | Approved by | Amendments |
|---|---|---|---|
| 1.0 | 3 July 2026 | Straun Cameron, Managing Director | Initial issue |
| 1.1 | 3 September 2026 | Straun Cameron, Managing Director | Psychosocial hazards (POL-04) and sexual harassment prevention plan (PLN-01) added to s.3 legal framework and s.18 cross-reference |
